Demonstration work · 2026

Analysis you can inspect.

A set of hands-on business analysis and service operations samples: a fictional IT service desk simulation, a public open-data exercise, and practical artifacts that show how I move from a problem to a proposed workflow.

Clear data boundaries. The IT tickets, counts, and scenario artifacts are fictional and generated for this portfolio. The NYC 311 exercise uses a bounded sample of public civic service-request records. Neither is presented as work performed for an employer or client.

01 / SYNTHETIC DATA

Service desk operations, in a sandbox.

Explore a filterable dashboard built on 720 generated records, then inspect the CSV, target-state process flow, sample requirements, root-cause review, and a safe knowledge article.

Interactive dashboardCSV + KPI logicProcess mappingRequirements

Open sample dashboard ↗Download sample data

02 / PUBLIC OPEN DATA

NYC 311 request patterns.

A reproducible descriptive analysis of a January 2025 convenience sample. Compare request categories, agencies, and elapsed time to closure. The analysis makes no SLA or employer claims.

Public source1,200-row sampleData limitationsCase study

Open public-data analysis ↗Download source sample

The analyst toolkit

More than a dashboard.

Workflow redesign

View the target-state flow ↗

Requirements brief

Read fictional sample BRD ↗

Root cause review

Read the worked hypothesis ↗

Knowledge article

Read the safe sample article ↗

Public data method

Read source, sample, and caveats ↗

Complete project bundle

Download the ZIP ↧