Public dataset · NYC 311
What can service-request records tell us?
A small, reproducible analysis of public New York City 311 service requests. It demonstrates request-volume and closure-time analysis using civic service data as a proxy workflow dataset; it does not represent an IT help desk or any employer.
Scope: the latest 1,200 records returned for Jan 1–31, 2025 in descending creation time. This is a bounded convenience sample, not a random or representative sample of every NYC 311 request. Closure-time figures use records with both timestamps. No address, coordinates, or free-text complaint description were collected.
Records in sample
With closed timestamp
Median time to close
Most common request types
Counts in the bounded sample
Agencies in the sample
Counts in the bounded sample
Analysis notes
- Used request creation date, closure date, agency, complaint type, and status from the published dataset.
- Compared frequency by request type and receiving agency, then calculated elapsed time from creation to closure where both dates were present.
- These are descriptive measures only. The dataset does not establish a service-level target, so this analysis makes no SLA-compliance claim.
- For an operational BA follow-up: segment by service type, examine long-running requests, verify data definitions with service owners, and design a target-state triage/reporting flow.
Source: NYC Open Data — 311 Service Requests from 2020 to Present · Exact API query used · Download the sampled CSV