Business & Process Analyst
Infosys BPM · Bengaluru, India
Worked across requirements gathering, process mapping, KPI reporting, service improvement, and stakeholder review in enterprise IT operations.
Business Analyst · Bengaluru, India
Turning service challenges into measurable change.
I’m Pruthiviraj Hansdah, a Business Analyst with 3+ years of experience in IT service delivery, process improvement, and stakeholder management. I translate operational pain points into clear requirements, better workflows, and actionable reporting.
BUSINESS ANALYSTBengaluru · IndiaHow I work
Discoverlisten & frameDefinemap & specifyMeasuremake signals clearImprovevalidate & learn
01 / Demonstration projects
Good work, made inspectable.
Portfolio exercises using fictional IT service desk records and a separate public civic dataset. None of the demo figures represents employer or client performance.
02 / A little about me
Curious by nature.
Grounded in purpose.
I believe the best analysis starts with listening closely and understanding how work happens day to day. I connect stakeholder needs, process detail, and performance data to help teams make services clearer, more reliable, and easier to improve.
Based in
Bengaluru, Karnataka, India
Education
B.Tech, Computer Science Engineering
GIET University · 2022
03 / The path so far
Experience &
practice.
Business analysis grounded in hands-on enterprise support and service operations.
Requirements & user storiesAS-IS / TO-BE mappingGap & root cause analysisPower BI · DAXSQL · ExcelITIL 4 · ITSMJIRA · ConfluenceServiceNow · Remedy
Certifications
Request résumé ↗ITIL 4 Foundation · Microsoft Power BI Data Analyst · Microsoft Azure Fundamentals (AZ-900)
IT Process & Support Analyst
HP · Bengaluru, India
Built experience in enterprise support, incident lifecycle coordination, trend review, documentation, and cross-team escalation.
B.Tech, Computer Science Engineering
GIET University · Gunupur, India
Graduated in May 2022.
04 / Make a connection
Have a good challenge
in mind?
Interested in Business Analyst opportunities and meaningful process improvement work.